Retail
Excellence

Concepts, solutions & outcomes for Retail Excellence focusing  on place, process, people, product and performance.

We put delivering sustainable high performance & profitability at the centre of our customer-centric solutions & outcomes.

What We Do

The development of bespoke and creative solutions for empowering companies, brands, businesses and teams to transform, evolve and grow in Retail Excellence. Coming from the business side, we understand client's as well as customer's desires and expectations.

Together with our clients, we are setting new levels of Retail Excellence that will enhance all retail KPIs while maintaining an important balance for Customer Brand Experience and Employee Empowerment and Engagement.

We combine our commercial backgrounds with a customer-centric mindset, data-driven focus and a digital technology foundation underpinning all that we do.

Our customer-first mentality is driven through our six key performance strategic pillars:

Place, Process, People, Product, Price, Performance.

Our team of competent specialists in Retail Design and Sustainability, Digital and Marketing Experiences are also connected to us to enable customized solutions to ensure the delivery of the next-level Retail Excellence.

Challenges We Address

  • Profitable distribution & successful channel growth | Scientific, customer and data-driven ways to grow, consolidate or change your channel distribution strategy. Delivering dashboards showing - right place, right size, right street, right channel, right format and right ROI.

  • High Performance in Customer Journeys | Ensuring the dynamic and successful interaction between Brand, Space, Product, Team and Customer.  Creating theatre and moments in-store to connect omnichannel cross- and up-selling, delivering consistent Retail Services, building Loyalty and Clientelling. Ultimately delivering KPI optimisation and performance enhancement.

  • Holisitic & Interim Omnichannel Roadmaps | Enabling you to remain performance-focused, choosing experiences and services that add real value to your customer’s experience while driving improvements to your bottom line. We create the entire journeys with you or get started by focusing on critical services and first steps.

  • Step Change in Performance & Profitability | Post-pandemic customers’ changing habits make it necessary to optimise both the online and physical store network with ‘quantum leap’ performance measures. Moving the needle in KPI performance in quantitive measures like driving traffic, conversion and UPT or through qualitative areas like Sales Enablement, ATV, Customer Loyalty growth and Registration can be the game changers.  Our Retail Health Check offers both transparency and dynamic solutions.

  • Retail & Store Operations | Delivering the next generation of ‘retail operating models’ where performance, people and process meet digital transformation.

Our Services

 

 

‘Retail Performance Health Check’ creates and enables discovery, assessment, opportunities and potential, comparing to best-practice KPI measurements to empower transformation from HQ through to every ‘point of sale’.
Retail Performance Health Check
Ensure all your in-store customer-facing activities are perfectly orchestrated across all points of physical and digital interaction. Connect your store teams‘ mindset, techniques and tools to deliver retail threatre, „phygital“ cross- and up-selling, enhanced loyalty and execution of store services.
Connected Customer Journey Enablement
Evaluate, design and implement best-in-class methods, behaviours and tools for your store teams. Enable stores to deliver consistent high performance levels across sales, selling and service. 
Retail Teams Sales Enablement
We offer a scientific methodology and dynamic approach to enable clear targeting of your customer potential. We create distribution potential dashboards for your present and future distribution strategy.
Retail Distribution & Format Transformation
Design your retail operations strategy and teams based on your future vision of your retail and distribution network. Embrace speed, clarity and efficiency for the optimisation of your team's focus on customer, brand, sales, profitability, costs and time optimization.
Retail Operating Model Definition
Define a complete Omnichannel Journey Transformation or take the steps necessary to understand where to start, continue or complete the journey. Consider what drives the greatest value to your customer and business. We create clarity, focus and cost estimation to make the right decisions.
Omnichannel Readiness
Transform, evolve or redefine your retail workforce to enable and develop your store network successfully across all channels and markets. Developing bespoke organizations, accountability and responsibilites for each role.
Retail Workforce Design & Engineering
Utilize data-driven insights and research to identify opportunities. Build the future range architecture and transfer the knowledge. Assess the price architecture utilizing value-based pricing principles to identify pricing inconsistencies and create pricing maps for logical price setting.
Ranging & Pricing Architecture
Create a fact-based segmentation of distribution points, set the range architecture for each segment, define overlaps and provide the framework for the selection of relevant ranges. Right product, right place!
Range & Distribution Segmentation

What We Deliver

  • Thorough understanding of customers
  • Clear customer-centric and actionable strategy
  • Performance-driven and profitable solutions
  • Transparency in decision-making through a scientific and data-driven approach
  • Corporate expertise in successfully creating and delivering brand and commercial strategies
  • Efficient business processes that follow customer and retail teams’ needs
  • Strong spirit of involvement and collaboration across entire organization​
  • Optimized human and financial resources
  • Clear and measurable targets to track progress towards strategic vision

Our Work

For one of Europe's biggest fashion retailers, we have offered our project management services in the areas of business development and retail innovation.
Innovation project management & business development in fashion retail
For an international fashion brand, we have delivered a global retail portfolio process which helped align all areas of responsibilities & key action holders to better understand their area of responsibilities from a portfolio perspective.
Development & implementation of a portfolio strategy in fashion retail
For one of the world's leading sports brands, we implemented a value-based pricing method for global product creation teams and reduced seasonal range size to increase efficiencies without negatively impacting sales.
Optimization of range & pricing in sporting goods
USE CASE OVERVIEW >>

Our Publications

Pricing & Ranging

What is the right range of products to offer that does not overwhelm the consumer and does the pricing make sense to the consumer?
Retail Trends 2022

The retail industry is changing - here is what we think is going to be important in 2022.
Brick & Mortar Retail: Bridging the physical vs. digital divide to survive

Finding new and innovative ways to encourage consumers to leave their sofas and smart phones, and come and visit stores.

If you would like to know more about our services around Retail Excellence, please contact:

Mark Rouse

Principal Consultant