Digital In-Store Experiences

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For your consumer, a trip to your brand’s physical store must be enjoyable, meaningful & a seamless extension of your brand’s digital presence whilst offering an experience that can only be found by visiting the store.

 

For your brand a physical store enhanced with digital experiences can serve your consumers in a way that is unique, exciting & combines all the benefits of the analogue & digital world. 

 

We take a holistic & consumer-centric approach to digitizing your physical stores to enhance the consumer experience & drive sales. From concept to completion we offer an end-to-end service that guides you through the entire process of bringing a modern store experience to life.

Our services include:

Consumer Journey Design

Map the consumer journey to identify relevant touchpoints that can be digitally enhanced.

Store Assessment

Assess practicalities, evaluate options to leverage existing systems or necessity for change.

Procurement, Vendor & Contract Management

Manage tenders & negotiate frame contracts enabling performance, quality & scale at affordable prices.

Content Management

Framework & templates for briefs to digital content providers.

Trend & Technology Scouting

Detailed reports on the very latest innovations.

Omnichannel

Explore connections to e-commerce, social media, apps & other brand activity.

Quality Management

Manage stakeholders to deliver against plan. Any deviation is immeditately investigated & communicated.

Project & Budget Management

Comprehensive project management ensuring that milestones & budgets are met.

Ideation

Identify the most relevant & meaningful experiences for your consumer to help drive sales.

Operations

Identify opportunities for operational excellence & improved service.

Staff Training

Operational & maintenance procedures.

Outcome/Benefits:

An enhanced, memorable in-store experience that consumers will recommend.

A seamlessly connected omni-channel brand experience.

Increased sales.

Engaged store staff.

If you would like to know more about our Digital In-Store Experience services please contact:

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Frederik Maier

Managing Consultant