Digital In-Store Experiences

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For your consumer, a trip to your brand’s physical store must be enjoyable, meaningful & a seamless extension of your brand’s digital presence whilst offering an experience that can only be found by visiting the store.

 

For your brand a physical store enhanced with digital experiences can serve your consumers in a way that is unique, exciting & combines all the benefits of the analogue & digital world. 

 

We take a holistic & consumer-centric approach to digitizing your physical stores to enhance the consumer experience & drive sales. From concept to completion we offer an end-to-end service that guides you through the entire process of bringing a modern store experience to life.

Our services include:

Consumer Journey Design
Map out the consumer journey through your store based on design & layout, identify relevant touchpoints that can be digitally enhanced.

Trend & Technology Scouting
Detailed reports on the very latest innovations.

Ideation
Identify the most relevant & meaningful experiences for your consumer to help drive sales.

Store Assessment
Assess current store practicalities, evaluate options to leverage existing systems or necessity for change. 

Omnichannel
Explore connections to e-commerce, social media, apps & other brand activity.

Operations
Identify opportunities for operational excellence & improved service.

Procurement Support / Vendor & Contract Management
Manage tenders & negotiate frame contracts enabling performance, quality & scale at affordable prices.

 

Quality Management
Manage stakeholders to ensure everything is delivered to plan. Any deviation is immediately investigated & communicated with possible solutions.

 

Staff Training
Operational & maintenance procedures.

 

Content Management
Framework & templates for briefs to digital content providers.

 

Project & Budget Management
Comprehensive project management, including communication & alignment between all stakeholders, ensuring that milestones & budgets are met. 

Outcome/Benefits:

An enhanced, memorable in-store experience that consumers will recommend.

A seamlessly connected omni-channel brand experience.

Increased sales.

Engaged store staff.

If you would like to know more about our Digital In-Store Experience services please contact:

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Frederik Maier

Managing Consultant